The Downtown Pittsfield Ambassador Program

We are hiring!

Title: Downtown Pittsfield Ambassador

Employment type: Part-time, Seasonal, Non-exempt
Compensation: $12.00/hour
Days: Wednesday – Sunday
Shifts: 12-3 and 4-8
Estimated end date: Monday, September 2, 2019
Location: throughout Downtown Pittsfield, MA 01201 (the 2-mile loop)

Reports to: Executive Director
Deadline to apply: 7/19/19
Date posted: 7/15/19

This is a non-benefited position.

 

A great program starts with great people. We are looking for candidates who are willing to learn, can think on their feet, and who can provide a high level of customer service with a smile and a great attitude! If you take pride in your community, want to work to make it better, and want a job where no two days are alike, then this job is for you. If you are bright, cheerful, friendly, compassionate, and have a desire to make a difference, you may have what it takes to be a part of the Ambassador team.

The Downtown Pittsfield Ambassador Program is a partnership between Downtown Pittsfield, Inc. (DPI) and the Pittsfield Police Department. The program addresses increased visitor presence during the summer and helps to relieve the demand on police presence downtown. It is based on similar models implemented in other cities around the country. The job is twofold:

Concierge: The ambassadors are walking concierges; a welcoming, information sharing resource for residents, employees, and visitors. Their services provide access and communication to help visitors find parking, offer directions and wayfinding, provide information on dining, shopping, and cultural activities.

Safety: Ambassadors are trained by the Pittsfield Police Department in CPR, public safety protocol, and certified in First Aid. Ambassadors observe street activity and when needed, call for assistance via police radios, which they are equipped with.

Downtown Ambassadors walk in pairs along North and South Streets between West Housatonic Street and Berkshire Medical Center, as well as First and McKay Streets. The Ambassadors wear a distinctive uniform identifying them as official representatives of Pittsfield and greet everyone with a smile. The goal of the program is to create a welcoming downtown environment for everyone downtown by delivering on DPI’s mission to maintain a clean, safe, and friendly district.

 

Duties and Responsibilities:
• Serve the Downtown Pittsfield community by creating a positive experience for all
• Must be able to stand and walk for up to eight hours a shift in various weather conditions
• Actively acknowledge pedestrians with a friendly greeting and identify visitors in order to provide directions, information, city information, or recommendations
• Answer questions from the public regarding directions, events, building locations, and parking
• Work effectively with the other Downtown Ambassadors, police department, DPI and members of the public, and respond to inquiries and complaints in a positive and professional manner
• Cover assigned areas to address quality of life issues, and provide a high level of customer service
• Must be punctual and reliable
• Able to prioritize and respond to situations and emergencies in a positive and professional manner
• Utilize and refer various Downtown Pittsfield resources
• Represent the Downtown Pittsfield, Inc. at special events
• Interact with downtown businesses
• Provide reports of broken infrastructure, graffiti on private property, and provide a log and report of accomplishments and tasks completed
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall standards of expected professionalism

 

TO APPLY: Send resume and cover letter by email to cmirer@downtownpittsfield.com, attention Cheryl Mirer, Executive Director, Downtown Pittsfield, Inc. by July 19, 2019.

DPI is an Equal Opportunity Employer. We encourage candidates of all backgrounds to apply for this position.

Starting June 26, pairs of friendly faces will be taking to the streets of downtown Pittsfield to be an approachable source of directions, information, and assistance for residents, visitors, business owners, and the general public during the busiest time in the Berkshires. This year, thanks to the generous sponsorship of the program by the City of Pittsfield, Pittsfield Garden Tour, Guardian Life Insurance Company of America, Lee Bank, Barrington Stage Company, Berkshire Museum, Hotel on North, and Berkshire Theatre Group/Colonial Theatre, Downtown Pittsfield, Inc.’s (DPI) Ambassadors will be on the streets at peak times for visitors, Wednesday through Sunday through the end of August.

The Downtown Pittsfield Ambassador Program is a partnership between Downtown Pittsfield, Inc. (DPI) and the Pittsfield Police Department. The program addresses increased visitor presence during the summer and helps to relieve the demand on police presence downtown. It is based on similar models implemented in other cities around the country.

The job is twofold focusing on concierge service and safety. The ambassadors are walking concierges. They are a welcoming, information sharing resource helping visitors and residents find parking, offering directions and wayfinding, and providing information on dining, shopping, and cultural activities.

The ambassadors are trained and certified by the Pittsfield Police Department in CPR, AED, First Aid, and public safety protocol. Ambassadors observe street activity and, when needed, call for assistance via police radios, which they are equipped with. Downtown ambassadors walk in pairs along the downtown loop donning distinctive uniforms identifying them as official representatives of Pittsfield and greet everyone with a smile.

“The goal of the Downtown Pittsfield Ambassador Program is to create a welcoming downtown environment for all residents, workers, and visitors by delivering on DPI’s mission to maintain a clean, safe, and friendly district”, says Cheryl Mirer, Executive Director of Downtown Pittsfield, Inc. Their primary focus will be on hospitality – giving directions and parking information, as well as information on things to do, places to eat, and where to shop. “Ambassadors will also act as eyes and ears for public safety, social service partners, and public works by educating, assisting, and reporting on various needs and issues.”

 

The mission of Downtown Pittsfield, Inc. is to foster the ongoing growth and vitality of downtown Pittsfield, Massachusetts through vision, leadership, and advocacy and to position downtown as the creative and business hub of the Berkshires for the benefit of all.

Since 1983, DPI has been the recognized leader, facilitator and principal advocate for downtown.  DPI has developed strategies and programs, mobilizing resources resulting in a creative, lively, and sustainable environment.

DPI is a nonprofit membership organization consisting of property owners, businesses, residents, cultural and entertainment venues, restaurants and nonprofit organizations joining forces to increase economic activity by promoting downtown as a great place to live, work, and play. DPI works in partnership with the various city departments—which has led to major streetscape projects, parking improvements,  marketing initiatives, and the Downtown Pittsfield Ambassador Program.

 

The 2019 Downtown Pittsfield Ambassador Program is sponsored by the City of Pittsfield, Pittsfield Garden Tour, Guardian Life Insurance Company of America, Lee Bank, Barrington Stage Company, Berkshire Museum, Hotel on North, and Berkshire Theatre Group/Colonial Theatre.