The Downtown Pittsfield Ambassador Program

Downtown Pittsfield Ambassador Program Downtown Pittsfield, Inc.

About the Downtown Pittsfield Ambassador Program:

The Downtown Pittsfield Ambassador Program is a partnership between Downtown Pittsfield, Inc. and the Pittsfield Police Department. The program addresses increased visitor presence during the summer and helps to relieve the demand on police presence downtown. It is based on similar models implemented in other cities around the country.

Their job is twofold focusing on concierge service and safety. The Ambassadors are walking concierges. They are a welcoming, information sharing resource helping visitors and residents find parking, offering directions and wayfinding, and providing information on dining and shopping.

The Ambassadors are also trained and certified by the Pittsfield Police Department in CPR, AED, First Aid, and public safety protocol. Ambassadors observe street activity and, when needed, call for assistance via police radios, with which they are equipped.

Ambassadors walk in pairs along the downtown loop donning distinctive uniforms identifying them as official representatives of Pittsfield and greet everyone with a friendly hello and a smile.

The goal of the Downtown Pittsfield Ambassador Program is to create a welcoming downtown environment for all by delivering on DPI’s mission to maintain a clean, safe, and friendly district. Their primary focus will be on hospitality – giving directions and parking information, as well as information on things to do, places to eat, and where to shop. Ambassadors will also act as eyes and ears for public safety, social service partners, and public works by educating, assisting, and reporting on various needs and issues.

 The 2023 Downtown Pittsfield Ambassadors

Emanuel Nda

Connor Hayford

Charlynn Rand

Amanda Wyman

2023 Downtown Pittsfield Ambassadors

Thank you to our 2023 Sponsors!

The 2023 Downtown Pittsfield Ambassador Program is sponsored by the City of Pittsfield, the BRTA, and Guardian Life Insurance Company of America.

About Downtown Pittsfield, Inc.

The mission of Downtown Pittsfield, Inc. is to strengthen and promote Downtown Pittsfield, Inc.’s membership through advocacy, collaboration, and celebration.

Since 1983, DPI has been the recognized leader, facilitator and principal advocate for downtown.  DPI has developed strategies and programs, mobilizing resources resulting in a creative, lively, and sustainable environment.

DPI is a nonprofit membership organization consisting of property owners, businesses, residents, cultural and entertainment venues, restaurants and nonprofit organizations joining forces to increase economic activity by promoting downtown as a great place to live, work, and play. DPI works in partnership with the various city departments—which has led to major streetscape projects, parking improvements,  marketing initiatives, and the Downtown Pittsfield Ambassador Program.